Human review, not automatic refunds
MARCON does not issue automatic refunds. Every refund request is filed as a dispute and reviewed manually by our team so that both the buyer and the provider are treated fairly.
How to file a dispute
- Go to Open a dispute.
- Choose what you're disputing: payment issue, job / collab not delivered, space / location issue, or other.
- Describe what happened — what you paid for, what was delivered, and what outcome you'd like.
- Attach evidence: screenshots, receipts, message threads, photos, or short video. Files are private and visible only to you and our review team.
- Submit. You'll get a reference number and can track the status under My disputes.
How we review
We look at both sides — the buyer's evidence and the provider's delivery — and aim to respond within 2 business days. Outcomes include:
- Refund issued — full or partial refund back to your original payment method.
- Denied — the evidence doesn't support a refund; we'll explain why.
- Mediated resolution — reschedule, redo the work, or partial credit.
How refunds are issued
Approved refunds return to your original payment method. Processing typically takes 5–10 business days depending on your bank.
Chargebacks
Please file a dispute with us before initiating a chargeback with your card issuer — we can usually resolve issues faster and more fairly. Filing false or fraudulent chargebacks or disputes may result in account suspension.
Contact
Questions about a dispute? Email support@marcon.life with your dispute reference number.